FAQ

Find the answers to the most frequently asked questions on products, orders, shipping times, payment methods, and more. For any other request relating to the Online Shopping at Redd, you can contact our Customer Care.

Shopping

Do I have to Register to Shop at Redd?

Yes, it is recommended to register at Redd. If you choose to register, you can take advantage of a quick and easy purchasing process. Registered users can store their addresses in their account and check the status of their order directly in the reserved area. Register now

Do I have to disclose my E-mail id and Phone number for registration?

Yes, it is important to disclose these details as it helps facilitate a smooth operation and ensures a secure shopping transaction for you. Rest assured, your data will remain secure with us.

How Secure is Shopping with Redd or Is my Personal Information Secure?

We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers)*, the industry standard encryption standard for online purchase. All your personal information, including your credit card number or any other payment information, is encrypted by SSL while you are placing the order.

SSL encrypts your order information to avoid the decoding of that information by anyone other than reddindia.com. To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an closed lock or an un-broken key symbol(depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from “http” to “https”.

We endeavour to make every transaction you make at reddindia.com 100% safe.

I have forgotten my Password.

You can click on ‘Forgot Password’ to reset your password from the Sign in/ Register page and we will guide you.

Payment

What are the payment option supported at Redd?

We support the following payment options at Redd:

1. Cash On Delivery (available in selected pin codes)

2. Credit Card

3. Debit Card

4. Net banking

5. Gift Card

6. Wallet

Are all the Taxes and Delivery fees included in my order total?

Yes, the prices you see on the website and your order total already include taxes.

Why was my Payment Cancelled?

There are various possible reasons: we suggest you check that the card or payment method associated with your account have not expired. Please also check that you’ve entered the numbers and data correctly, including the expiry date and CVV.

If you continue to experience this issue, we suggest you change your payment method and contact your bank for further information.

What are 'Coupon Codes'?

Coupon Codes are special discounts we sometimes send out through our Newsletters. All the conditions of use for the discount will be included in the Newsletter.

To take advantage of the Coupon Code on Redd, all you have to do is enter the code in your shopping bag before completing the purchase. The discount will be immediately calculated and displayed.

Shipping

Why Don't you Ship to my Country?

At present we are only serving in  India. We are hoping that as we grow larger, we will be launching Redd in other countries.

How can I Check the Status of my Order?

You can check the status of your order at any time on the Orders page. If you are a registered customer, you can also check your order from your account: Login and enter the ‘Orders’ section to get all the information.

When your order is shipped, we will send you an Email/ SMS with the tracking number and the link to the courier’s website, where you can see the delivery information.

When will my Order get Delivered?

Transit and delivery time may vary depending on your location and the ordered items. It usually take 5-10 days for an order to get delivered.

How do I Place Bulk Orders?

We get it. Our products are simply awesome and buying one is just not  enough. You can place bulk orders by visiting us at contacting us via [email protected] or just call us at  +91 885 6070 855 (10 AM – 6 PM, Monday to Saturday).

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